1. Seven-day withdrawal period
For eligible online purchases, SuperSkool honors the consumer's right to withdraw within seven calendar days from the initial purchase, in accordance with Article 49 of the Brazilian Consumer Protection Code and any other mandatory law that applies to the buyer.
A valid request made during this period will receive a refund of the eligible amount through the original payment route. This Policy does not limit any additional non-waivable rights available under the law applicable to you.
2. How to request a refund
Send the request to info@superskool.shop or contact our official WhatsApp number. Include:
- the buyer's full name;
- the same email address used at checkout;
- the order identifier or purchase receipt, if available;
- the purchase date; and
- a clear statement that you want to cancel and request a refund.
You do not need to provide a reason when exercising a mandatory withdrawal right. We may request limited information only to locate the transaction, verify identity and prevent fraud.
3. Canceling future renewals
Canceling a subscription and requesting a refund are different actions. You may cancel future renewals through the payment provider's member area at consumer.hotmart.com/main or by contacting us.
A cancellation request stops future recurring charges once processed. It does not automatically refund a billing period that has already begun. When no refund or payment reversal applies, access may remain available until the end of the paid period.
Please request cancellation before the next scheduled renewal. Mandatory consumer rights continue to apply to recurring transactions.
4. Requests outside the withdrawal period
After the seven-day period, payments are generally non-refundable solely because the customer did not use the account, did not complete the desktop setup or changed their business plans. We will still review requests involving:
- duplicate or clearly incorrect charges;
- a legally recognized defect or failure in the contracted service;
- unauthorized transactions supported by reasonable evidence;
- a refund promise expressly included in the offer; or
- another refund right required by applicable law.
Compatibility limitations clearly disclosed before purchase, temporary third-party interruptions and misuse of the service do not automatically create a refund right, without prejudice to mandatory law.
5. Review and payment processing
Once we confirm that a refund is due, we submit it through Hotmart or the payment provider without undue delay. The time for funds to appear depends on the payment method, card issuer, bank and provider processing rules.
Refunds are normally returned to the original payment method. We do not ask customers to send full card numbers, CVV codes, passwords or online-banking credentials.
6. Effect on SuperSkool access
An approved refund, chargeback or payment reversal may immediately end the access period associated with that order. Export any information you are legally permitted to retain before completing a refund request.
A rejected or failed initial payment does not create access. A failed renewal may place the account in a past-due state or end access when the existing paid period expires.
7. Chargebacks and support
Please contact us before opening a payment dispute so we can locate the order and attempt to resolve the issue. Fraudulent or abusive disputes may result in account restriction, preservation of relevant records and a response to the payment provider.
For billing assistance, use info@superskool.shop or the channels listed on our Contact page.