Contact

1. Support channels

Email is the recommended channel for refund, privacy and account-ownership requests because it creates a written record and helps us verify the address associated with the account.

2. What to include

To help us resolve your request, send only the information relevant to the issue:

• the email address used for your SuperSkool account or purchase;
• your community name or URL, when the issue involves synchronization;
• a short description of what happened and what you expected;
• the date and approximate time of the error; and
• a screenshot with sensitive information hidden, if it helps explain the issue.

For connector problems, also mention whether you were using a supported desktop browser, whether the extension was enabled and whether the Skool community tab was open.

3. Billing, cancellation and refunds

You can review or manage your purchase in the Hotmart customer portal. For a refund, cancellation or incorrect charge, contact us from the checkout email and include the order identifier when available.

Read the Refund Policy before submitting a request. Never send a full card number, CVV code, bank password or authentication code.

Billing support email: info@superskool.shop

4. Privacy and data requests

To request access, correction, deletion or information about personal-data processing, email info@superskool.shop from the address associated with your account and write Privacy request in the subject line.

We may ask for reasonable verification before disclosing or changing account information. Details are available in the Privacy Policy.

5. Security notice

Official customer communication uses the domain superskool.shop or the WhatsApp number published on this page. Report suspicious messages to our email before clicking links or sending information.

6. Business identification